Refund policy

Refund Policy

All sales are final. Every Yallah rug is a one-of-a-kind, handwoven piece, and its size makes it costly to ship twice. For these reasons we do not accept returns or exchanges, and we do not offer refunds for change of mind, color, size or fit.

We encourage you to review each listing's dimensions and photos carefully, and to email us with any questions before you order. We're happy to send additional photos or measurements.

Damaged on arrival If your rug arrives damaged, we'll make it right with store credit for the full purchase price.

To make a claim:

1. Email emily@yallahrugs.com within 72 hours of delivery, as shown by the carrier's tracking.
2. Include your order number and clear photos of the damage, the rug in full, and the packaging and shipping label.
3. Keep the rug and all packaging until your claim is resolved. We may ask you to return the rug, at our cost, so we can file a claim with the carrier.

Once your claim is approved, we will issue store credit for the full amount paid. Store credit is valid for one year from the date it is issued. Claims reported after 72 hours, or without photos, cannot be accepted.

Natural variations in color, pattern and texture, small irregularities, and light shedding are part of a handmade wool rug. They are not considered damage.

Order cancellations Because each rug is one of one, you may cancel for a full refund only before your order has shipped. Email us as soon as possible.